Shipping & Returns
Shipping Policy
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Processing Time: Orders are processed within 3-5 after payment is received. Pre-orders may take longer; estimated shipping timelines will be indicated on the product page.
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Domestic Shipping: We offer standard/express shipping options within Australia, with delivery typically taking 3-8 days.
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International Shipping: We ship worldwide! Delivery times vary by location and carrier. Please note that international customers are responsible for any customs duties, taxes, or fees.
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Shipping Updates: Once your order ships, you’ll receive a tracking number to monitor its progress.
Important Notes:
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Ensure your shipping address is accurate when placing your order. We are not responsible for packages lost due to incorrect addresses.
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We are not liable for delays caused by the carrier, customs, or other unforeseen circumstances.
Return & Exchange Policy
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Change of Mind: We do not accept returns or exchanges for change of mind. Please double-check your selections before completing your purchase.
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Opened/Used Items: Returns are not accepted for items that have been opened, used, or tried due to hygiene reasons.
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International Orders: All international orders are final sale and non-refundable.
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Damaged Items: If your item arrives damaged, please contact us within 5 of delivery with your order number and photos of the damage. We will review your case and offer a replacement or store credit if applicable.